FAQs

ORDERS

How do I know you’ve received my order?

You’ll receive an e-mail with your order number and details of your items confirming that your order is processing in our system. When your lovely new items have been dispatched, we’ll send you an order dispatch email.

Can I cancel or amend my order after it has been placed?

Sadly, once your order has been confirmed we’re unable to cancel or amend any items in the order. However, should you need to change the delivery address please contact our customer service team once you have received your email confirmation. Our customer service team are happy to help via email at sales@flockbath.co.uk or by phone on 01225 442227.

Can I place an order over the phone?

Sadly, we can't accept orders taken over the phone. To protect you and prevent fraud, your payment must pass through online security checks such as 3d Secure.

DELIVERY

Where do we deliver?

FlockBath delivers to addresses in the UK, Republic of Ireland, France, Germany, Spain, Canada and the USA.

What are our Delivery costs?

*Please note premiuim delivery is only available on orders placed before 3pm Mon - Fri. Premium deliveries will be delivered the next working day and excludes Ireland and Scotland.

*Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.

I didn’t receive my order, what do I do?